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Print Jobs will not print, unable to delete print driver from Printers folder

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Print Jobs will not print, unable to delete print driver from Printers folder

Post by Admin on Wed Nov 13, 2013 11:02 pm




Introduction
The two issues detailed in this document are as follows:
Print jobs will not print, however any internal test pages printed from the control panel of the printer print fine.
When trying to delete a printer driver from the Printers folder in Windows an error is received and the driver cannot be deleted.
The most common cause for both of these symptoms is that there are print jobs stuck in the print spooler on the PC. The Windows test page from the General tab on the driver can print because it bypasses the spooler. To free up the spooler and let print jobs through or allow for the print driver to be deleted, clear out the files in the spooler. After performing the troubleshooting steps outlined in the sections below, try rebooting the PC before attempting to send another print job to the printer.

NOTE: The information in this document details functionality of the Microsoft Windows operating systems and is not HP specific. For more information relating to this please see Windows Help or contact Microsoft.
Method one for deleting the spool files in Microsoft Windows XP
Stop the spooler
Click Start, Control Panel, ADMINSTRATIVE TOOLS, COMPONENT SERVICES, and then SERVICES.
Scroll down the list of services for Print Spooler.
Right click Print Spooler and Stop.
Delete the spool files.
Click My Computer.
Go to C:\WINDOWS\system32\spool\PRINTERS\.
Delete all of the files inside this folder.

NOTE: It may be necessary to view hidden files in order to see these folders and files.
NOTE: If the spooler is working correctly, this folder should be empty when the computer is not printing. It normally deletes these files out of this folder after they have been sent to the printer. Deleting files that are stuck can free up the spooler and allow it to continue normal operation.
Restart the spooler.
Click Start, Control Panel, ADMINSTRATIVE TOOLS, COMPONENT SERVICES, and then SERVICES.
Scroll down the list of services for Print Spooler.
Right click Print Spooler and Start.








Method two for deleting spool files in Microsoft Windows XP
STOP ALL PRINTING TASKS by performing the following:
Click Start, Control Panel, ADMINSTRATIVE TOOLS
Right click on COMPONENT SERVICES, click on RUN AS
Ensure Current User is selected and uncheck PROTECT MY COMPUTER, click OK
Click on SERVICES, click the STANDARD tab at the bottom of the window
Right click on PRINT SPOOLER, highlight ALL TASKS, click on STOP. Leave this window open
DELETE THE SPOOL FILES
Go to MY COMPUTER
Go to C:\WINDOWS\system32\spool\PRINTERS\
Delete all of the files inside this folder.

NOTE: It may be necessary to view hidden files in order to see these folders and files.
NOTE: If the spooler is working correctly, this folder should be empty when the computer is not printing. It normally deletes these files out of this folder after they have been sent to the printer. Deleting fil es that are stuck can free up the spooler and allow it to continue normal operation.
RESTART THE SPOOLER
Go back to the SERVICES window from step 1.
Right click on PRINT SPOOLER, highlight ALL TASKS, click on START
You should now be able to remove any drivers in the PRINTERS AND FAXES folder and server properties. A restart may be required



To delete the spool files in Windows 2000
Stop the spooler.
Click Start, Settings, Control Panel, Administrative Tools, then Services.
Scroll down the list of services for Print Spooler.
Right click Print Spooler and Stop.
Delete the spool files.
Click My Computer.
Go to C:\WINNT\system32\spool\PRINTERS\.
Delete all of the files inside of this folder.

NOTE: If the spooler is working correctly, this folder should be empty when the computer is not printing. It normally deletes these files out of this folder after they have been sent to the printer. Deleting files that are stuck can free up the spooler and allow it to continue normal operation.
Restart the spooler.
Click Start, Settings, Control Panel, Administrative Tools, then Services
Scroll down the list of services for Print Spooler.
Right click Print Spooler and Start.



To delete the spool files in Windows NT 4.0
Stop the spooler.
Click Start, Settings, Control Panel, then Services
Scroll down the list of services for Spooler.
Highlight Spoolerin the list and click Stop.
Delete the spool files.
Click My Computer.
Go to C:\WINNT\system32\spool\PRINTERS\.
Delete all of the files inside of this folder.

NOTE: If the spooler is working correctly, this folder should be empty when the computer is not printing. It normally deletes these files out of this folder after they have been sent to the printer. Deleting files that are stuck can free up the spooler and allow it to continue normal operation.
Restart the spooler.
Click Start, Settings, Control Panel, then Services
Scroll down the list of services for Spooler.
Highlight Spoolerin the list and click Start.



To delete the spool files in Windows 2003 Server
Stop the spooler by doing the following:
Click Start , Settings , Control Panel , Administrative Tools , then Services .
Scroll down the list of services for the Print Spooler.
Right click Print Spoolerand click Stop .
Delete the spool files.
Open My Computer.
Go to C:\WINDOWS\system32\spool\PRINTERS\ .
Delete all of the files inside of this folder.

NOTE: If the spooler is working correctly, this folder should be empty when the computer is not printing. It normally deletes these files out of this folder after they have been sent to the printer. Deleting files that are stuck can free up the spooler and allow it to continue normal operation.
Restart the spooler.
Click Start , Settings , Control Panel , Administrative Tools , then Services
Scroll down the list of services for the Print Spooler.
Right click the Print Spoolerand click Start.


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