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Toolbox Troubleshooting Computer Freezes With Message Please Wait While Toolbox is Being Initialized

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Toolbox Troubleshooting Computer Freezes With Message Please Wait While Toolbox is Being Initialized

Post by Admin on Wed Nov 13, 2013 11:05 pm

Introduction
The HP Toolbox displays the message, Please wait while Toolbox is being initializedthen freezes.
Figure 1: "Please wait while Toolbox is being initialized…"message




This error will be seen if the toolbox software has failed to discover the installed devices, particularly after multiple toolbox installations have occurred.

 

Toolbox requirements
The HP LaserJet I/O stack is built in a modular structure. Printing is built first, followed by scanning (both WIA and TWAIN) in all-in-one products. The ability to use the HP Scan application (in all-in-one products) along with the use of the Toolbox is built last. If any components fail to build properly, all subsequent modules will also fail. When troubleshooting, it is extremely important to verify that each component is functioning in the following order:
Printing
WIA or TWAIN scanning (AiO products only)
Scanning using the HP Scan application (AiO products only)
Toolbox






 

System requirements
Toolbox is supported for Microsoft Windows 98 SE, 2000, Me, and XP. Transmission Control Protocol/Internet Protocol (TCP/IP) is required for Toolbox.
Supported browsers
To use the Toolbox, one of the following browsers is required:
Microsoft Internet Explorer 5.5 or later recommended
Netscape Navigator 6.3 or later
Opera 7.0
Typical minimum operating requirements (may vary for a specific product - check the product's specification documentation)
Windows 98SE:A computer with a minimum of a P150 processor and 128 MB of RAM (256 MB recommended)
Windows Me:A computer with a minimum of a P150 processor and 128 MB of RAM (256 MB recommended)
Windows 2000:A computer with a minimum of a P300 processor and 128 MB of RAM (256 MB recommended)
Windows XP:A computer with a minimum of a Pentium 233 MHz processor and 128 MB of RAM (256 MB recommended)
For all systems, 210 MB or more of free hard disk space must be available and TCP/IP protocol must be installed.

 

Required software components
The following components are necessary for the current Toolbox to operate:
javaw.exe- Java and Apache Tomcat Web server. This process MUST be running.

NOTE: The correct version of Java is included on the product software CD. There is no need to download from the Web.
Statusclient.exe- Toolbox Web application code. This process is responsible for displaying alerts and finding the HP Toolbox printer installed on the PC. This process MUST be running in "Processes."
hpbpsttp.exe- Proxy Stop application. In Windows 98, this process is named Tomcat Startup. This launches the HP Tomcat Web server, and the HP Toolbox Web application.
hpbmiapi.dll- Toolbox Port Resolver. If this component fails to register, errors may result from Toolbox not functioning.
d4channel.dll- Toolbox uses this component to communicate with the device.
Print driver- The printer driver for the device connected to the correct DOT4 port (DOT4_00x) or network port.






 

Troubleshooting steps
Perform the following troubleshooting steps in order.

NOTE: It is very important to perform these steps in the designated order.
Verify that the appropriate print drivers are installed for ALL Toolbox devices, and are functioning:
Open Printersfolder, and note which print drivers are installed.
Observe the printer port, DOT400x, network port, etc.

NOTE: Printer must be installed on a DOT4 port on any direct connects.
From the Generaltab, select Print a Test page. Did the page print? This step is very important as it determines if the device is connected and functioning.
Verify that the product can scan. Use the scan application by clicking Start/Programs/Hewlett-Packard/HP LaserJet 3010/3020/3380/Scan(this actually calls the Twain driver).

NOTE: If unable to print or unable to scan, DO NOT continue troubleshooting Toolbox. Correct any print and scan issues first. Once print and scan are functioning, continue Toolbox troubleshooting.
Verify that Toolbox processes are running. Check for javaw.exeand StatusClient.exein the Close Programwindow in Windows 98/ME, or the ProcessesTab within Windows Task Manager.
Verify that Toolbox processes will run at startup. Run msconfig, look in the Startuptab. Verify that both hpbpsttp.exe(Tomcat Startup in Win98) and StatusClient.exeare listed in the Startup Itemlist.

NOTE: msconfigis not available in Windows 2000.
Check for Toolbox communication ports (5225, 5226) as follows:
Exit to a command prompt.
At the C:\>prompt, type netstat -nathen press Enter.
A listing of devices running on the PC or network should appear. There are two port entries (5225 and 5226) that must be present and listening on the PC.
On a direct connect, these will appear as:
TCP 0.0.0.0:5225 0.0.0.0:0 LISTENING or ESTABLISHED
TCP 0.0.0.0:5226 0.0.0.0:0 LISTENING or ESTABLISHED
On a network connection, they will appear something like:
TCP 127.0.0.1:5225 0.0.0.0:0 LISTENING or ESTABLISHED
TCP 127.0.0.1:5226 0.0.0.0:0 LISTENING or ESTABLISHED
If 5226 port is not listening or established, the HP splash screen may appear; however, a message, Page could not be displayedwill be present. This is present because the path to return information from the device cannot communicate without port 5226 active.
If both ports are present, note whether they are in an error state.

 

Check to see if the hp toolbox Device Status and Alertsicon is showing in the system tray. Also, note whether the color of the icon is gray (not connected) or blue (connected).
Determine if any network firewall software is installed and running. Firewalls need to be configured to allow Toolbox to communicate. The Toolbox software is similar to Outlook and Internet Explorer applications. These applications also need to be allowed access on the computer for them to function. Some examples of firewall software are: Black Ice, Zone Alarm, Symantec Personal Firewall, MacAfee, XP Built in firewall, etc. See the document Configuring Firewall Software for Toolbox(c00191756) for more detail.
Determine which Toolboxdevices (see below) have been installed or reinstalled or uninstalled. Products with earlier versions of Toolbox should be installed first. The Toolbox version can be checked by clicking About Toolboxin the upper left corner of any Toolbox screen.
Toolbox technology evolution:
Toolbox 1.0- (Product: HP Color LaserJet 2500) Web proxy, static HTML pages, launch point for device EWS
Toolbox 2.0- (Products: HP LaserJet 1010 series/1150/1300, 3500, 3700) Java based Web application, pop-up and email alerts, dynamic web pages, device settings.
Toolbox 2.x-3.x- (Products: HP LaserJet 3015/3020/3030/3380, HP Color LaserJet 2550, HP Color LaserJet 4650) support for multiple Toolbox Web applications.
Ensure the Bypass proxy for local addressescheckbox is checked. This setting is located by clicking Start, Settings, Control Panel, Internet Options, Connectionstab, and Lan Settings.
Restart Toolboxand statusclient:
Ensure that the latest version of the HP LaserJet software is installed on the system. Software is available at: http://www.hp.com/support.
Open a command prompt windows by Clicking Start, Runand type command.exefor Windows 98/Me or cmd.exefor Windows 2000/XP.
Type cd\, to return to a C:>prompt.
Type cd progra~1to go to the Program Filesdirectory.
Type cd hewlet~1, to go to the Hewlett-Packarddirectory (under Program Files).
Type cd toolbox. This is where the toolbox restart file is located.
Type hpbpsttp -restartand run the command (by pressing Enter) .
Open Toolbox again by double clicking the hp toolbox Device Status and Alertsicon located in the system tray or use the hp toolbox and fax management desktop icon .


 

Troubleshooting Steps with Microsoft Windows XP Service Pack 2
Microsoft Windows XP Internet Connection Firewall being enabled by default after the installation of Service Pack 2 and may interfere with Toolbox communication.
Verify that Service Pack 2 is installed on the computer in the System Properties using one of the following:
Right-click the My Computericon on the Microsoft Windows desktop and select Propertiesfrom drop-down menu.
Click Start, Control Panelfrom the Microsoft Windows desktop, and double-click System Properties.
Click Start, Control Panelfrom the Microsoft Windows desktop and locate the Windows Firewallicon.













2.            Double-click the Windows Firewallicon to open the Windows Security Center. Note that the Windows Firewall is turned on by default when Microsoft Windows XP Service Pack 2 is installed.



3. Open the Windows Firewall. Click the radio button next to Off (not recommended). Switching the Windows Firewall to Offmay help establish Toolbox communication.


4.Click the Exceptionstab. Verify that the check box next to File and Printer Sharingis checked. This setting may affect network installed printers if it is unchecked.

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